UN Tourism Academy

Courses

Hospitality Management Program

Objective Gain a comprehensive understanding of sustainability principles and innovative practices in the hospitality industry, and their impact on operational efficiency, marketing performance, customer experience, and compliance with environmental regulations.
Subjects
  1. Principles of Sustainability in Hospitality.
  2. Managing Change & Digital Transformation.
  3. Innovative, Alternative & Sustainable Trends in Tourism.
  4. Latest Trends in Tourism.
  5. Integration of Sustainability and Innovation in Hospitality Operations.
Objective The objective of the Entrepreneurship, Business Modeling & Crisis Management module is to equip students with the knowledge and skills necessary to develop and manage successful SME businesses in the hospitality industry. Additionally, students will learn crisis management strategies to ensure business continuity and protect assets and reputation.
Subjects
  1. SME Business Planning:
  2. SME Business Management:
  3. Maximizing Return on Investment:
  4. Advanced Finance & Budgeting:
  5. Strategic Management and Business Modeling:
  6. Crisis Management:
Objective The objective of the Project Management & International HR module is to provide students with the knowledge and skills to effectively manage projects and human resources in the hospitality industry. Students will learn project management principles and techniques, as well as the practices and challenges of managing an international workforce. These subjects cover essential aspects of project management, human resources strategy, and international HR practices in the hospitality industry. By completing this module, students will acquire the skills and knowledge necessary to effectively manage projects, align human resources strategies with organizational goals, and navigate the challenges of an international workforce.
Subjects
  1. Aligning Human Capital Strategy
  2. Project Management in Resort Properties
  3. Project Management
  4. Human Resources Budgeting and Control
  5. International Human Resource Management
Objective The objective of the Advanced Finance and Budgeting module is to equip students with advanced financial planning and budgeting techniques applicable to the hospitality industry. Students will learn to analyze and estimate revenues and expenses, apply forecasting models, and utilize financial indicators to make informed managerial decisions. The module also emphasizes the link between financial results, capital requirements, and budgeting within the context of business planning and management.

This module provides students with the knowledge and skills necessary to analyze financial data, make informed budgeting decisions, and manage financial resources effectively in the hospitality industry. By the end of the course, students will be equipped to apply advanced financial planning techniques, evaluate financial performance, and utilize financial indicators to support strategic and operational decision-making.
Subjects
  1. Advanced Planning Techniques and Tools
  2. Performance Estimation and Risk
  3. Financial Analysis and Reporting
  4. Cost Control and Revenue Management
  5. Capital Budgeting and Financial Forecasting
Objective The Marketing Strategies & Data Analytics for Hotel Management module aims to provide students with a comprehensive understanding of marketing strategies, digital marketing, data analytics, and experiential marketing in the hotel management industry. The module covers various subjects such as digital marketing and sales, marketing concepts, sustainable marketing, innovative sales strategies, global strategic marketing, customer relationship management, and data analytics for business optimization.

This module combines theoretical knowledge and practical applications to provide students with a comprehensive understanding of marketing strategies, digital marketing, data analytics, and experiential marketing in the hotel management industry. By the end of the course, students will be equipped to develop effective marketing strategies, leverage digital channels, analyze data for business optimization, and create engaging customer experiences in the hotel industry.
Subjects
  1. Digital Marketing and Sales
  2. Marketing Strategies for Hotel Management
  3. Data Analytics for Business Optimization
  4. Experiential Marketing
  5. Global Strategic Marketing
  6. Customer Relationship Management in the Hotel Industry
Objective The Revenue Management module focuses on equipping students with the knowledge and skills necessary to design and implement effective revenue and pricing strategies in the hospitality industry. The module covers topics such as pricing and rate management, inventory management, demand forecasting, distribution channels, revenue analysis, and the use of technology and data-driven approaches to optimize revenue and profitability.

This module provides students with the necessary knowledge and skills to design and implement revenue management strategies in the hospitality industry. By the end of the course, students will be able to develop effective pricing and rate management strategies, optimize inventory and capacity, forecast demand, analyze revenue performance, and leverage technology and data-driven approaches to maximize revenue and profitability. The students will also gain a comprehensive understanding of the evolving distribution landscape and its impact on revenue management in the hospitality industry.
Subjects
  1. Revenue & Pricing Management:
    • Understanding the fundamentals of revenue management and its importance in maximizing revenue and profitability.
    • Developing pricing strategies and managing rates to optimize revenue across different customer segments.
    • Applying revenue management techniques to effectively manage inventory and capacity.
  2. Hospitality Revenue Management:
    • Exploring the evolution of revenue management in the hospitality industry.
    • Analyzing the contemporary distribution landscape, including online and offline channels.
    • Critically evaluating current trends in hospitality and adapting revenue management strategies accordingly.
  3. Revenue and Asset Management for Hotels:
    • Understanding the role of revenue management in hotel operations and business development.
    • Examining demand, reservation scheduling, and variable pricing as key variables in revenue management.
    • Applying strategies and models such as pricing models, forecasting, group management, and overbooking to maximize revenue.
Objective This module equips students with the knowledge and skills needed to navigate the international hospitality and real estate industries successfully. They will gain a deep understanding of financial analysis, investment strategies, hotel development, asset management, effective communication, teamwork, and continuous professional development. By the end of the course, students will be prepared to lead and execute hotel development projects, provide customized solutions for real estate investments, and make responsible decisions that align with stakeholders' interests.

The Hospitality Real Estate & Investment module aims to provide students with a comprehensive understanding of the international hospitality and real estate industries, along with specialized financial skills. The module focuses on developing students' abilities to lead and execute hotel development projects, consulting assignments, and investor mandates successfully. Students will learn to analyze complex and volatile real estate and capital markets, generate innovative development or alternative fund projects, provide customized development and asset management solutions, evaluate and optimize stakeholders' interests in real estate investments, and make responsible decisions considering economic and financing perspectives. Additionally, the module emphasizes the development of management skills, effective interpersonal and communication skills, teamwork, continuous improvement, and reflective professional development.
Subjects
  1. International Hospitality and Real Estate Industries:
    • Understanding the dynamics, trends, and challenges in the global hospitality and real estate sectors.
    • Analyzing the interplay between hospitality and real estate industries and their impact on investment decisions.
  2. Financial Analysis and Investment Strategies:
    • Developing specialized financial skills to assess investment opportunities and risks in hospitality real estate.
    • Conducting market and feasibility analysis, transaction due diligence, and risk-reward analysis for real estate projects.
    • Optimizing real estate portfolios and making informed investment decisions.
  3. Hotel Development and Asset Management:
    • Applying the value creation chain framework to develop and manage hospitality real estate projects.
    • Assessing the financial challenges and opportunities in the hospitality real estate industry.
    • Implementing customized development and asset management solutions to maximize value and profitability.
  4. Communication and Interpersonal Skills:
    • Enhancing effective communication skills in complex and specialized contexts.
    • Developing confident and professional interpersonal skills to engage with stakeholders in the hospitality and real estate industries.
    • Collaborating in teams and contributing to team efforts for improved performance.
Objective This module equips students with the necessary knowledge and skills to plan, manage, and execute successful events in the hospitality industry. Students will learn event design, logistics, marketing, and risk management strategies, as well as the protocols and etiquettes associated with different types of events. By the end of the course, students will be able to effectively plan and organize events, manage budgets and resources, communicate and negotiate with stakeholders, and deliver memorable experiences for attendees.

The Event Management module focuses on providing students with the necessary knowledge and skills to plan, organize, and manage successful events in the hospitality industry. The module integrates various disciplines such as project management, food and beverage operations management, financial management, human resources management, marketing, logistics, and protocol and etiquette. Students will be assessed throughout the process of planning, managing, and evaluating a live event, and will learn how to meet the expectations of internal and external customers.
Subjects
  1. Event Design and Management:
    • Understanding the principles and practices of event management.
    • Planning and organizing events, including logistics, budgeting, and vendor management.
    • Marketing and promotion strategies to attract attendees and ensure the success of the event.
    • Risk management and contingency planning to address potential challenges.
  2. Luxury Event Management and Communication:
    • Exploring events in the luxury resort setting and their economic impact on hotels and destinations.
    • Organizing events from the planning stage to evaluation, considering logistics, operations, finance, quality control, and technology.
    • Developing negotiation skills to effectively collaborate with customers and suppliers and ensure event success.
  3. Protocol & Etiquette:
    • Understanding the importance of protocol and etiquette in various types of events.
    • Exploring proper behavior and communication in public, office, and event settings.
    • Addressing protocol and etiquette considerations when organizing and attending events.








Hospital management

What you get?

Customer Service Excellence:

-Ability to deliver high-quality service and ensure customer satisfaction. -Understanding how to handle complaints and improve guest experiences.

Operational Management Skills:

-Proficiency in managing daily operations such as reservations, housekeeping, and front office tasks. -Familiarity with hospitality software for bookings, inventory, and billing.

Event Planning and Coordination:

-Skills in organizing and managing events, meetings, and conferences. -Budgeting and logistical planning expertise

Hospitality Trends:

-Awareness of current trends, such as sustainable tourism, digitalization, and luxury services. -Insights into changing consumer preferences in the hospitality sector.

Networking:

-Opportunities to connect with industry professionals and peers, fostering valuable relationships

Hospitality Trends:

-Awareness of current trends, such as sustainable tourism, digitalization, and luxury services. -Insights into changing consumer preferences in the hospitality sector.

Food and Beverage Management:

-Basics of menu planning, food safety standards, and catering operations. -Understanding cost control and quality assurance in food services.

-Tourism Integration:

-Knowledge of how hospitality contributes to the tourism industry. -Familiarity with the roles of travel agencies and online platforms.

Team Management:

-Skills in supervising and motivating hospitality staff. -Understanding team dynamics and conflict resolution.

Marketing Skills:

-Knowledge of promoting hospitality services through traditional and digital marketing. -Understanding customer loyalty programs and branding strategies.

Additional Features:

-Students can access opportunities for internships at renowned hospitality establishments. -Exposure to UN Tourism projects and partnerships, creating pathways for global career prospects.

Improved Employability:

-Qualification opens doors to roles such as front office manager, guest service supervisor, or event coordinator. -Boosted credibility and chances of securing managerial positions in hotels, resorts, and event companies.

Online

Online Application Documents

Completed Application Form:

Available on the institution's official website or admission office.

Curriculum Vitae (CV):

A brief summary of educational qualifications, work experience, and skills.

Proof of Identity:

A valid passport or national ID.

Reference Letters (if requested):

Available on the institution's official website or admission office.

Apply
Online

Available Job Vacancies

Completed Application Form:

Available on the institution's official website or admission office.

Curriculum Vitae (CV):

A brief summary of educational qualifications, work experience, and skills.

Proof of Identity:

A valid passport or national ID.

Reference Letters (if requested):

Available on the institution's official website or admission office.

Apply

FAQ

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  • High-quality, world-class education from top experts.
  • Internship opportunities with UN Tourism and leading tourism companies.
  • Learn and practice under the guidance of industry professionals.
  • Network with key tourism stakeholders.
  • Opportunities to apply theory and practice within the Academy’s campus.

The academy offers specialized programs in tourism management, hospitality,sustainable tourism, along with language courses and professional training.

International students need to submit an application form, academic transcripts, a copy of their passport, and proof of language proficiency (if applicable). Some programs may require an entrance exam or interview.

Yes, the academy collaborates with hotels, travel agencies, and tourism organizations to provide internship and job placement opportunities for students.

The academy offers modern classrooms, a library, a tourism research center, student dormitories, and recreational facilities to support students' academic and social life.